Privacy Policy

Roamschool is operated by Designed For Results Pty Ltd (ABN 99 682 428 904), a company incorporated in New South Wales, Australia.

Last updated: 21 July 2026
Effective date: 21 July 2026

1. Introduction

Roamschool is an educational platform designed for travelling Australian families. We take the privacy of your family — and especially your children — very seriously. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights in relation to it.

By creating a Roamschool account, you (the parent or legal guardian) agree to this Privacy Policy on behalf of yourself and any child profiles you create. Children under 18 may not create their own accounts. All accounts must be created and managed by a parent or legal guardian.

This policy complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as applicable international standards including the US Children's Online Privacy Protection Act (COPPA) and the UK/EU General Data Protection Regulation (GDPR) where relevant.

2. Who We Are

3. Information We Collect

3.1 Parent / Guardian Account Information

When you register, we collect:

• Your name and email address
• A hashed password (we never store your password in plain text)
• Your subscription status and billing history (payment card details are processed and stored by our payment provider, Stripe — we do not store card numbers)
• A parent dashboard PIN you create

3.2 Child Profile Information

For each child profile you create, we collect:

• The child's first name (or a nickname — you are not required to use their real name)
• Year level and approximate age range
• Chosen tutor character
• Learning progress data: questions answered, accuracy rates, curriculum strand levels, session history, points, and badges earned
• Journal entries the child writes, including any photos they upload and location data they choose to share
• Placement quiz responses
• Puzzle and activity results

3.3 Usage and Technical Information

We automatically collect:

• Device type, operating system, and browser version
• IP address (used for security and fraud prevention only; not linked to child profiles)
• Session timestamps and feature usage patterns
• Error logs and crash reports

3.4 Photos and Location Data

The Explore feature allows children to upload photos of things they discover on their travels. These photos are processed by an AI vision model to identify the subject and generate educational content. Photos are stored on secure cloud servers and are only accessible to the family account that uploaded them.

Location data is only collected when a child or parent explicitly chooses to use the "Use my location" feature in the Journal. Location is not tracked passively or in the background.

4. How We Use Your Information

We do not:

• Sell your personal information or your children's data to any third party
• Use your children's data for advertising purposes
• Share personal information with third parties except as described in Section 6
• Use children's photos or journal entries to train AI models without explicit consent

5. Children's Privacy

We are committed to protecting the privacy of children. The following additional protections apply to child profile data:

• Parental control: All child profiles are created and managed by a parent or legal guardian. Children cannot create their own accounts.
• No direct marketing to children: We do not send marketing communications to children and do not use children's data for any advertising purpose.
• Content safety: All AI-generated content is filtered for age-appropriateness. Our content moderation system flags and reviews any potentially inappropriate queries or responses.
• Data minimisation: We collect only the information necessary to provide the educational service. We do not collect sensitive information about children beyond what is needed for learning personalisation.
• Parental access and deletion: Parents and guardians may access, correct, or delete their child's data at any time by contacting us at privacy@roamschool.au or through the Parent Dashboard settings.

6. Sharing Your Information

We share personal information only in the following limited circumstances:

Service providers: We use trusted third-party service providers to operate Roamschool. These providers process data on our behalf and are bound by strict data processing agreements. They include:

Legal requirements: We may disclose information if required by law, court order, or to protect the safety of our users or the public.

Business transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred. We will notify affected users before any such transfer and provide an opportunity to delete their accounts.

We do not share personal information with any other third parties.

7. Data Storage and Security

Your data is stored on secure cloud servers. We implement industry-standard security measures including:

• Encryption of data in transit (TLS 1.2+)
• Encryption of sensitive data at rest
• Access controls limiting who can access personal data
• Regular security reviews
• Secure password hashing (bcrypt)

While we take all reasonable precautions, no system is completely secure. If you become aware of any security issue, please contact us immediately at privacy@roamschool.au.

8. Data Retention

We retain your data for as long as your account is active. If you close your account:

• Your account and all child profile data will be deleted within 30 days of your request
• Anonymised, aggregated usage data (which cannot identify you or your children) may be retained for product improvement purposes
• Billing records are retained for 7 years as required by Australian tax law

9. Your Rights

Under the Australian Privacy Act and applicable international laws, you have the right to:

• Access the personal information we hold about you and your children
• Correct inaccurate or incomplete information
• Delete your account and all associated data
• Withdraw consent for optional data uses (such as progress summary emails)
• Complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy

To exercise any of these rights, contact us at privacy@roamschool.au. We will respond within 30 days.

10. Cookies and Tracking

Roamschool uses session cookies to keep you logged in. We do not use third-party advertising cookies or tracking pixels. We use privacy-respecting analytics to understand how the app is used in aggregate (no individual tracking of children).

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email and display a notice in the app. Your continued use of Roamschool after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your family's data, please contact us:

Designed For Results Pty Ltd (trading as Roamschool)
Email: privacy@roamschool.au
Website: roamschool.au

For complaints that we are unable to resolve, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

This Privacy Policy was last reviewed on 21 July 2026